In this video, Brian Richards from Cloud 616 gives a clear, real-world walkthrough of Agentforce, Salesforce’s Experience Cloud template for customer service portals. He shows how Agentforce can be configured to surface support articles, allow customers to open cases, and interact with their case history—all without needing to log into the Salesforce backend. The video includes a live example and tips on how this tool can improve customer support without overcomplicating your system.