Delivery Team
What Sets Our Team Apart
- All senior-level consultants: no B-team or learning curve
- 60+ years of combined Salesforce experience
- 25+ certifications across Admin, Development, Architecture, and Nonprofit
- Hands-on experience with manufacturing, nonprofit, and service operations
- Fluent in both technical execution and real-world business context
How We Work
- We step into in-flight projects, stabilize chaos, and accelerate delivery
- We work well with internal devs, admins, and operations leaders
- You get clear communication every week (status updates, sprint plans)
- We provide ongoing support, not just project drop-ins
Support Options We Offer
Managed Service Tiers
10, 20, 40, or 40+ hour/month blocks with predictable access and proactive support
On-Demand Hourly Support
Fast turnaround for ad-hoc help and small changes
Project-Based Engagements
End-to-end delivery with project scopes, milestones, and documentation
Change Management Support
Job aids, recorded training videos, workshops, and hypercare windows after go-live
Communication & Collaboration
- High-touch and responsive during business hours
- Weekly updates during projects
- Escalation path for integrations, Apex-heavy work, or external system blockers
FAQ
You’ll work directly with senior-level Salesforce consultants—no handoffs to junior resources or offshore teams. Everyone on the Cloud 616 delivery team has hands-on experience delivering real-world Salesforce solutions and understands both the technical platform and the business processes behind it.
No. Cloud 616 does not staff projects with junior consultants who are “learning on the job.” Our team is intentionally senior-heavy so we can move faster, make better design decisions upfront, and avoid rework that often comes from inexperience.
Our team has deep experience supporting manufacturers, nonprofits, and service-based organizations. That means we understand real operational complexity—things like ERP integrations, donor or constituent data models, case management, sales pipelines, and cross-functional reporting—not just textbook Salesforce configurations.
Yes. We frequently step into in-flight projects to stabilize delivery, untangle technical debt, and bring structure where things have gone off track. Whether you’re dealing with missed deadlines, unclear ownership, or brittle automation, our team is experienced at assessing quickly and restoring momentum.
Communication is intentionally high-touch. During active projects, you receive weekly updates that include progress summaries, upcoming work, and risks or decisions that need input. We also establish clear escalation paths for more complex issues like integrations, Apex-heavy work, or external vendor dependencies.
We offer flexible support options, including managed service tiers with predictable monthly hours, on-demand hourly support for smaller needs, and additional project-based engagements. Many clients transition into a managed services relationship so they can continue improving Salesforce without constantly re-scoping new projects.
Delivery doesn’t stop at configuration. Our team provides job aids, recorded training videos, targeted workshops, and post–go-live hypercare to ensure your team actually adopts what’s been built. We focus on making Salesforce usable and sustainable—not just technically “complete.”